PRIVACY POLICY

Chocolaterie Berton is committed to respecting and protecting your privacy

This Privacy Policy explains how “CHOCOLATERIE J.C. BERTON” uses and protects the information you provide to us, if any, when you use this website, which is accessible at the following URLs: www.boutique-chocolat-patissier.com or www.chocolaterieberton.com.

Please note that this Privacy Policy may be modified or supplemented at any time by “CHOCOLATERIE J.C. BERTON,” particularly to comply with any changes in legislation, regulations, case law, or technology. In such cases, the date of the update will be clearly indicated at the top of this policy. These changes are binding on the User as soon as they are posted online. The User should therefore review this Privacy and Cookie Policy regularly to stay informed of any changes.

PERSONAL INFORMATION

Generally speaking, you can visit the “CHOCOLATERIE J.C. BERTON” website without providing any personal information about yourself. In any case, you are under no obligation whatsoever to provide such information to “CHOCOLATERIE J.C. BERTON.”

However, if you decline, you may not be able to access certain information or services that you have requested. As such, “CHOCOLATERIE J.C. BERTON” may, in certain cases (such as order processing, including delivery; nutritional information; and promotional offers), ask you to provide your last name, first name, email address, phone number, company, and job title (hereinafter your “Personal Information”). By providing this information, you expressly consent to its processing by “CHOCOLATERIE J.C. BERTON” for the purposes indicated in Section 2 below.

In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016, and which took effect on May 25, 2018, and the amended French Data Protection Act of January 6, 1978, “CHOCOLATERIE J.C. BERTON” hereby informs you of the following:

Who is responsible for processing your data?

The company “CHOCOLATERIE J.C. BERTON,” with its registered office at 12/18 rue des Varennes, 86530 Availles-EN-CHÂTELLERAULT, France (Phone: +33 (0)5 49 02 33 30), is responsible for processing your data. For any correspondence regarding a request concerning your personal data, please send it by mail to the address above, or by email to:contact@chocolaterieberton.com

Why do we collect and process your data? (Purpose and Legal Basis)

The company “CHOCOLATERIE J.C. BERTON,” headquartered at 12/18 Rue des Varennes, AVAILLES EN CHATELLERAULT (86530), operates an online store. This site allows us to receive orders from our customers, and the data collected in the process is stored and processed in a customer database.

This file allows you to:

  • Manage orders, payment, and delivery.
  • Conduct marketing campaigns (customer loyalty programs, promotions) and send email advertisements to our customers who have not objected or who have consented to receive such communications regarding products similar to those they have ordered.
  • Inform customers about trade shows we are attending near their homes.
  • Contact our customers regarding various matters related to us, including product updates and customer support.

What is the legal basis for the processing of your data?

  • Order Management: The legal basis for processing is the performance of a contract (see Article 6.1.b of the European General Data Protection Regulation).
  • Sending commercial solicitations via email regarding products similar to those ordered by customers: The legal basis for this processing is the company’s legitimate interest (see Article 6.1.f of the European General Data Protection Regulation), namely to promote our products to our customers.
  • Sending commercial solicitations via email regarding other products offered by the company “CHOCOLATERIE J.C. BERTON”: The legal basis for this processing is consent (see Article 6.1.a of the European General Data Protection Regulation), as required by Article L. 34-5 of the French Postal and Electronic Communications Code.
  • Disclosure of email addresses to business partners: The legal basis for processing is consent (see Article 6.1.a of the European General Data Protection Regulation), as required by Article L. 34-5 of the French Postal and Electronic Communications Code.

What data do we collect?

  • Identity: title, last name*, first name*, address, shipping address*, phone number*, email address*, date of birth, occupation, internal processing code used to identify the customer, data related to registration on opt-out lists.
  • Order data: transaction number, purchase details, purchase amount, invoice payment data (payments, outstanding balances, discounts), product returns.
  • Payment method information: partial credit card number, credit card expiration date. We do not have access to your full credit card numbers.
  • Data required to carry out customer retention and prospecting activities: purchase history.

Who might have access to your data?

  • The customer service and billing departments of “CHOCOLATERIE J.C. BERTON” are the recipients of all categories of data.
  • Its subcontractors, who are responsible for delivering orders, receive our customers' names, addresses, email addresses, and phone numbers.
  • Our transportation providers:
    • La Poste Colissimo
    • Chronopost/Chnonofresh
    • Mondial Relay
    • Neither “CHOCOLATERIE J.C. BERTON” nor any of its subcontractors sells the personal data of Visitors and Users of its Website.

Data Retention Period

  • Data required for order management and billing: for the duration of the business relationship and for ten (10) years to comply with accounting requirements.
  • Data required for customer retention and prospecting activities: for the entire duration of the business relationship and for three (3) years following the last purchase.
  • Payment method data: This data is not stored by “CHOCOLATERIE J.C. BERTON”; it is collected during the transaction by our bank’s online payment service, Caisse d’épargne, and is not stored on our website.
  • Data regarding do-not-call lists: three (3) years.

What are your rights?

  • You have the following rights regarding your Personal Information, which you may exercise by writing to us at the mailing address listed in Section 1 or by filling out the contact form available on this website.

    a) Right of access to and disclosure of data:

    You have the right to access your Personal Information.

    However, due to the security and confidentiality obligations regarding the processing of personal data incumbent upon “CHOCOLATERIE J.C. BERTON,” you are hereby informed that your request will be processed provided that you provide proof of your identity, specifically by submitting a scan of your valid ID (for requests submitted by email) or a signed photocopy of your valid ID (for requests submitted in writing).

    “CHOCOLATERIE J.C. BERTON” hereby informs you that it reserves the right, where appropriate, to refuse requests that are manifestly abusive (due to their number, repetitive or systematic nature).

    To assist you in this process—particularly if you wish to exercise your right of access by submitting a written request to the mailing address listed in section 1—you can click on the following link to find a sample letter prepared by the French Data Protection Authority (the “CNIL”).

    https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces

    b) Right to rectify data:

    Under this right, the law entitles you to request the correction, updating, blocking, or deletion of your personal data that may be inaccurate, erroneous, incomplete, or outdated.

    You may also establish general and specific guidelines regarding the handling of personal data after your death. If necessary, the heirs of a deceased person may request that the death of their loved one be taken into account and/or that the necessary updates be made.

    To assist you in this process—particularly if you wish to exercise your right to correction, either on your own behalf or on behalf of a deceased relative, by submitting a written request to the mailing address listed in Section 1—you can click on the following link to access a sample letter prepared by the CNIL.

    https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees

    (c) Right to object:

    This right may be exercised only in one of the following two situations:

    1. When the exercise of this right is based on legitimate grounds; or
    2. When the exercise of this right is intended to prevent the collected data from being used for marketing purposes.

    To assist you in this process—particularly if you wish to exercise your right to object by sending a written request to the mailing address listed in section 1—you can click on the following link to access a sample letter prepared by the CNIL.

    https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet

Response Times

“CHOCOLATERIE J.C. BERTON” is committed to responding to your request for access, correction, or objection, or any other request for additional information, within a reasonable timeframe that shall not exceed one month from the date we receive your request.

Complaint to the competent authority

If you believe that “CHOCOLATERIE J.C. BERTON” is not complying with its obligations regarding your Personal Information, you may file a complaint or submit a request with the competent authority. In France, the competent authority is the CNIL, to which you can submit a request electronically by clicking on the following link:https://www.cnil.fr/fr/plaintes/internetor by using the following contact information: CNIL, 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07. Phone: 01 53 73 22 22

COOKIE POLICY

When you first visit the website “www.boutique-chocolat-patissier.com” or “www.chocolaterieberton.com,” a banner at the bottom of your screen notifies you that information related to your browsing activity may be stored in files called “cookies.” Our cookie policy helps you better understand the measures we have in place regarding browsing our website. In particular, it informs you about all the cookies used on our website and their purpose (Part1) and explains how to manage them (Part2).

General Information About Cookies on the “CHOCOLATERIE J.C. BERTON” Website

“CHOCOLATERIE J.C. BERTON,” as the publisher of this website, may place a cookie on the hard drive of your device (computer, tablet, mobile phone, etc.) to ensure a smooth and optimal browsing experience on our website.

"Cookies" are small text files that allow us to recognize your computer, tablet, or mobile device in order to personalize the services we offer you.

The information collected through cookies does not in any way identify you by name. It is used exclusively for our own purposes to improve the interactivity and performance of our website and to provide you with content tailored to your interests. None of this information is disclosed to third parties unless “CHOCOLATERIE J.C. BERTON” has obtained your prior consent or unless the disclosure of such information is required by law, by order of a court, or by any administrative or judicial authority with jurisdiction over the matter.

Setting Your Cookie Preferences

You can accept or reject cookies at any time.

When you first visit the website “www.boutique-chocolat-patissier.com” or “www.chocolaterieberton.com,” a banner briefly explaining the use of cookies and similar technologies appears at the bottom of your screen. By continuing to browse the “www.boutique-chocolat-patissier.com” or “www.chocolaterieberton.com” website (for example, by loading a new page or clicking on various elements of the site), you consent to the use of cookies on your device. You are also deemed to have consented to the use of cookies by clicking the “I Accept” button in the banner at the bottom of your screen.

Depending on the type of cookie in question, it may be necessary to obtain your consent to the placement and reading of cookies on your device.

The consent given in this context is valid for a maximum of 13 months.

a) Cookies that do not require consent:

In accordance with the recommendations of the French Data Protection Authority (CNIL), certain cookies are exempt from the requirement to obtain your prior consent, provided that they are strictly necessary for the website to function or are used exclusively to enable or facilitate electronic communication. These include, in particular, session ID cookies, authentication cookies, load-balancing session cookies, and cookies used to personalize your interface. These cookies are fully subject to this policy to the extent that they are issued and managed by “CHOCOLATERIE J.C. BERTON.”

b) Cookies that require your prior consent:

This requirement applies to cookies set by third parties that are classified as “persistent” because they remain on your device until they are deleted or reach their expiration date.

Since these cookies are set by third parties, their use and placement are subject to the third parties’ own privacy policies, which are linked below. This category of cookies includes audience measurement cookies (such as Google Analytics), advertising cookies (which “CHOCOLATERIE J.C. BERTON” does not use), and social media sharing cookies (such as those from Facebook, YouTube, and Twitter).

Audience measurement cookies collect statistics regarding website traffic and the use of various elements of the website (such as the content or pages you have visited). This data helps improve the user experience on the “CHOCOLATERIE J.C. BERTON” website. An audience measurement tool is used on this website:

– Google Analytics, whose privacy policy is available at the following link:https://policies.google.com/privacy?hl=fr

If you do not wish to share any data with Google Analytics, please visit this link to install a browser add-on:https://tools.google.com/dlpage/gaoptout/?hl=fr

Social media sharing cookies are set and managed by the operator of the relevant social media platform. Subject to your consent, these cookies allow you to easily share some of the content published on the “CHOCOLATERIE J.C. BERTON” website, in particular through a sharing “button” specific to the relevant social media platform.

There are two types of social media sharing cookies on the “CHOCOLATERIE J.C. BERTON” website:

– Facebook, whose cookie policy you can view by clicking the following link:https://fr-fr.facebook.com/policies/cookies/

– Twitter, where you can find options for controlling or restricting the use of cookies, as well as its cookie policy:https://help.twitter.com/fr/rules-and-policies/twitter-cookies

c) You have various tools available for managing cookies:

Most web browsers are configured by default to allow cookies. Your browser allows you to change these default settings so that all cookies are automatically rejected, or so that only certain cookies are accepted or rejected depending on who set them.

PLEASE NOTE: We would like to draw your attention to the fact that refusing to allow cookies to be stored on your device may nevertheless affect your user experience as well as your access to certain services or features on this website. In such cases, “CHOCOLATERIE J.C. BERTON” accepts no liability for any consequences resulting from a deterioration in your browsing experience caused by your decision to refuse, delete, or block cookies necessary for the website’s operation. Such consequences shall not constitute damages, and you shall not be entitled to any compensation as a result.

Your browser also allows you to delete existing cookies from your device or to notify you when new cookies may be placed on your device. These settings do not affect your browsing experience, but they do cause you to lose all the benefits provided by the cookie.

Please review the various tools provided below that allow you to manage the cookies stored on your device.

d) Your web browser settings:

Each web browser has its own settings for managing cookies. To learn how to change your cookie preferences, you’ll find links below to the help resources you need to access the relevant menu in your browser:

– Chrome:https://support.google.com/chrome/answer/95647?hl=fr

– Firefox:https://support.mozilla.org/fr/kb/activer-desactiver-cookies

-Internet Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11

For more information about cookie management tools, please visit the CNIL website:https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

 

If you have any questions or would like additional information regarding this cookie policy, please contact us using our contact form (available on this website).