Frequently Asked Questions

  • What do you do with your customers' personal information?

This information is stored in our customer database so that we can better meet your needs for future orders. You can contact us by email if your contact information changes or to request that we delete it.

  • Are payments secure?

All payments made on our website are secure thanks to our online payment system: Caisse d’Epargne’s SP Plus service. All information transmitted through SP Plus is encrypted using a protocol that provides a high level of security. Your credit card number is not stored.

  • What payment methods are available for my order?

You can pay for your order by credit card: Carte Bleue, Visa, or MasterCard.

  • Will the chocolates arrive in perfect condition?

Yes, we take great care to protect the packages when preparing orders. However, there is always a risk that products may arrive damaged during shipping for reasons beyond our control.

  • Is it possible to place an order by phone?

Yes, by calling Chocolaterie Berton directly at 05 49 02 33 30.

  • Do you deliver during the summer?

Yes, except for delicate chocolates marked with a "keep away from heat" logo.

  • How can I receive an invoice?

Once you have completed your order, you can print it from the website. 

  • How can I check the status of my order?

Please provide us with your tracking number so we can track your package on the website www.coliposte.fr.

  • Do you ship worldwide?

Yes, we ship to 8 international regions listed in the “Shipping and Transportation” section of our website, with the exception of a few high-risk countries such as Mexico, Morocco, and Tunisia.

  • How far in advance should I place my order during the holiday season?

During the holiday season (Christmas and Easter), we recommend that you place your order 10 days before the delivery date for France and 13 days for international orders.

  • Is it possible to tour your lab?

Yes, we regularly host groups for tours of the chocolate factory (see the “Berton Chocolate Factory Tours” section on our website’s homepage). However, for hygiene reasons, we may have to decline tours of the production facility, though we will still welcome visitors to the boutique and offer tastings. Reservations are required for all tours.

  • Do you organize chocolate tasting events for groups?

Yes, we organize this type of conference: see the "Tours/Internships" section

  • Do you take on interns?

Yes, all internship applications must be sent to the following address:

Mr. Berton
12 rue des Varennes
86530 Availles en Châtellerault

Or by email: contact@chocolaterieberton.com